Mid-market health systems often face a unique set of challenges when it comes to managing their operations. These health systems are typically too large to rely on manual processes, but not large enough to afford the expensive technology and infrastructure required for full automation.
One solution that mid-market health systems can consider is using robotic process automation as a service (RPAaaS) to automate their manual processes. RPAaaS is a cloud-based service that provides health systems with access to software robots, or "bots," that can mimic the actions of human workers. These bots are able to automate a wide range of manual tasks, from data entry and processing to billing and collections.
How RPAaaS Benefits Healthcare Companies
RPAaaS offers several key benefits for health systems in the mid-market.
1. RPAaaS is a pay-per-transaction model
This means that health systems only pay for the automation services that they use, rather than having to invest in expensive technology and infrastructure. This can help mid-market health systems reduce their upfront costs and avoid the risks and expenses associated with implementing and maintaining automation technology.
2. RPAaaS is easy to implement and use
Health systems can quickly and easily set up and configure their bots, and they can also monitor and control their automation processes in real-time. This can help mid-market health systems get started with automation quickly and easily, without the need for specialized training or expertise.
3. RPAaaS can help improve the efficiency/accuracy of health systems operations
By automating routine and repetitive tasks, RPAaaS can help health systems reduce the need for human intervention and eliminate errors and inefficiencies. This can help health systems improve their financial performance and provide better and more timely service to their patients.
RPAaaS Use Cases
There are several specific use cases where RPAaaS can provide a high ROI for mid-market health systems. Some of the highest value use cases for RPAaaS in the healthcare industry include:
The claims process is a critical part of the revenue cycle for health systems. Automating the collection, submission, and review of claims can help health systems speed up the claims process and reduce the need for human intervention. This can help health systems improve the accuracy and compliance of claims, and it can also help them reduce costs and improve the financial performance of their claims operations.
Eligibility verification is an important task for health systems, as it helps ensure that patients are eligible for the services they receive. Automating eligibility verification can help health systems improve the efficiency and accuracy of this process, and it can also help them reduce costs and improve their overall financial performance.
Patient scheduling and appointment management
Patient scheduling and appointment management is a critical part of the patient experience for health systems. Automating these tasks can help health systems improve the efficiency and accuracy of their scheduling and appointment processes, and it can also help them reduce costs and enhance the overall patient experience.
Medical coding and billing
Medical coding and billing is a complex and time-consuming process for health systems. Automating these tasks can help health systems improve the accuracy and compliance of their medical coding and billing processes, and it can also help them reduce costs and improve their overall financial performance.
Data entry and processing
Data entry and processing is a common task in many healthcare organizations. Most importantly, it requires time and energy for human employees to commit to. Automating these tasks can help health systems drive a better patient experience with newly freed-up staff or save labor entirely without the need for those dedicated hours.
Stealth Scaling's Approach
By combining RPAaaS with traditional BPO services, Stealth Scaling can affordably and efficiently manage healthcare companies' tedious and repetitive processes regarding claims processing, document management, and hospital-to-insurance communications.
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